This Privacy Policy explains how CleanSlate Services collects, uses, stores, and discloses personal information in connection with its website and move-in and move-out cleaning services in Australia.
We may collect contact details, property and access information, booking preferences, service instructions, payment-related details, and records of communications. Where relevant to a cleaning request, we may also collect information about the property condition, scope of work, preferred timing, and photographs provided for quotation or service planning.
We collect personal information directly from enquiries, forms, phone calls, email messages, and appointment arrangements. We may also receive information from a property owner, tenant, or manager acting on behalf of the person requesting service, and we may generate internal records from completed visits, quotes, and administrative handling.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookie categories may vary depending on the features in use and the settings selected by the visitor.
We use standard browser and site controls to manage cookie preferences where available. Some cookies are necessary for basic operation and cannot be fully disabled without affecting the website’s performance, while others may be limited through browser settings or similar tools.
You may request access to personal information we hold about you and ask for correction where it is inaccurate, incomplete, or outdated. In some cases, we may decline a request where the law permits or requires us to do so.
To make a privacy request, provide enough information for us to identify the relevant record and the change or access sought. We may need to verify your identity before responding and may ask for clarification if the request is unclear or broad.
We keep personal information only for as long as it is needed for the purpose for which it was collected, for related administration, or to meet legal, accounting, or dispute-handling requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.
When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change is material, we may provide additional notice through the website or other reasonable communication methods.
We process personal information to respond to enquiries, prepare quotes, confirm appointments and access arrangements, deliver cleaning services, manage payments and records, maintain the website, handle complaints or follow-up questions, and comply with legal, tax, and administrative requirements. We may also use information to improve our service operations and to keep internal records of completed work.
We may share personal information with contractors, administrative support providers, payment-related service providers, website and hosting providers, and other operational partners who assist us in delivering and managing our services. These parties are expected to use the information only for the services they provide to us and to handle it in a manner consistent with applicable confidentiality obligations.
We may disclose personal information to government bodies, regulators, law enforcement, or other parties when required or authorised by law, or when disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
